All orders over $75.00 receive free shipping*.
(UPS 5-7 business days & USPS 7-10 business in the U.S)
*Excludes salon equipment. All chairs, shampoo bowls, and other large equipment will be billed with a custom shipping cost per customer based on location and weight of equipment.

If you would like to place special order or have any questions:
Call us at (210) 824-1541, Monday – Friday 9:00 am-6:00 pm
Saturday 9:00 am-4:00 pm

SHIPPING | DELIVERY | IN STORE PICK-UP

Please be aware that Orders are subject to additional proof of ID and Payment method. 

Many factors affect the delivery time frame of your package. Unfortunately, we cannot guarantee arrival dates or be held responsible for delays caused by (but not limited to) the following: weather delays, UPS or USPS issues, or extended manufacturer back orders. We reserve the right to delay a package if we cannot verify correct information for shipping, billing or other pertinent reasons. If your package is substantially delayed you will be contacted for information. Packages are picked up daily by UPS / USPS, Monday – Friday (except holidays).

*ALL ORDERS WILL REQUIRE A SIGNATURE FROM UPS – NO EXCEPTIONS*
UPS WILL ATTEMPT TO DELIVER THE ORDER 3 TIMES. IF YOU DO NOT SIGN FOR THE ORDER THE SHIPMENT MAY GET SENT BACK TO US. IF THAT HAPPENS WE CANNOT RESHIP THE ORDER. THE ORDER WILL BE REFUNDED AND CANCELED.

If the shipping address is an apartment/unit/business number, etc. The apartment/unit/business number AND apartment complex/business name is REQUIRED. This will avoid shipments being delayed or misplaced.
If you have any questions or issues about the shipment tracking or delivery PLEASE CONTACT UPS OR USPS (the tracking number sent to the email will show UPS or USPS) After the order leaves our store we have no control of the tracking or delivery.
• ORDERS CANNOT BE SHIPPED IN SAN ANTONIO, TX. PICK UP IN STORE ONLY
• WE ARE NOT ABLE TO SHIP TO P.O. BOXES

DO YOU SHIP TO COUNTRIES OTHER THAN USA
After placing your order you will receive an email with a shipping quote. We ship all international orders through the U.S. Postal Service. This includes Mexico, Canada, etc. Once we receive an email or phone call from you authorizing the shipping costs we will ship your package. We cannot estimate any charges your country custom may apply to you for Import taxes, fees, duties, etc. You should find out this information before ordering. ALL of the clippers we sell are designed for U.S. power outlets. We cannot ship ANY liquids or aerosol sprays.

C.O.D. SHIPMENTS
C.O.D. Orders are not available on alamobarber.com

DO YOU SHIP TO APO/FPO CUSTOMERS
No, unfortunately we cannot ship to APO/FPO addresses.
Note to AK, HI, and International Customers: Due to Postal Regulations we CANNOT ship any liquids or sprays to you. If you have questions please call us for clarification before ordering.

ITEMS ARE MISSING FROM MY SHIPMENT
Please unpack with care when you receive your package! The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. Most claims for shortage arise from the fact articles are left in the boxes or thrown out with packing material. Check contents carefully.
Most claims for shortage arise from the fact that articles are left in the boxes or thrown out with packing material. Check contents carefully.

I DIDN’T RECEIVE THE ITEM (I WAS OUT OF TOWN, BUSY, REFUSED)
If the package is shipped via UPS, you can track the location of your package. When UPS is unable to deliver to your address, they will send you a postcard so that you can pick it up or request another delivery. However, if they are unable to deliver, they will then send it back to us.
If the package is shipped via USPS, the post office will notify you when your package has arrived. You may need to pick it up at the Post Office or the carrier may deliver it to your address. If they are unable to deliver to you, they should send the package back to us.

IN STORE PICK-UP
When placing an order online you can request in-store pick up. You must pick up your order during business hours.

• Mon-Fri 9:00 AM – 6:00 PM
  Saturday 9:00 AM – 4:00 PM

Your order will only be held for (3) three days. All orders not picked up in the (3) day time period will be cancelled and we will issue a refund. Please note that refunds are processed by us immediately, but it could take up to 10 business days for your credit card or bank to issue you the credit.

Below is the contact information for manufacture warranty:

Andis Company Corporate
1800 Renaissance Boulevard
Sturtevant, Wisconsin 53177
Customer Service Hours
M-F: 7:00 AM-4:00 PM CST
Phone: 800-558-9441
[email protected]

BaByliss PRO Service Center
Service Department
7475 North Glen Harbor Blvd.
Glendale, AZ 850307
Technique Questions/Troubleshooting 800-726-4202
Replacement Parts/Product Warranty 800-326-6247

Oster Direct Services
150 Cadillac Lane
McMinnville, TN 37110
800-830-3678
www.osterpro.com

Wahl Clipper Corporation

ATT: Repair Department
3001 Locust Street
Sterling, IL 61081
800-767-9245 for assistance
www.wahlusa.com

If you have any questions about our Final sale Policy, please contact us by telephone: (210) 824-1541 or email: [email protected]

IF YOUR SHIPMENT IS DAMAGED

Notify the delivery person of the damage and have him/she note the extent of visible damage & the probable concealed damage onto the freight bill before you sign. If you sign the delivery, contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company; alamobarber.com is not responsible for damages incurred during transport to delivery destination.
Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. If merchandise is defective, notify alamobarber.com within 24 hours and retain ALL original materials, accessories and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories and packaging may encounter delays and refusal of damage claim.